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GCG Caseload May be Causing Delay in U.S. Full Tilt Remission Process

The U.S. Department of Justice’s selection of the Garden City Group (GCG) to administer the claims in the Full Tilt remission process was widely applauded because GCG is the leader in claims administration throughout the nation.

The GCG boasts of more than 25 years experience in handling such settlement processing matters. In its quarter-century of existence, the company has answered over 28 million phone calls, mailed out more than 287 million notices to claimants, and processed claims numbered in the tens of millions that led to billions of dollars in distribution.

More than 1,000 people are employed at the GCG’s four regional offices and several other U.S. processing centers. That total includes everything from lawyers in executive offices on down to mail sorters who make sure that claims land in the right places at the company’s processing stations.

An attention to detail in perusing an overwhelming amount of documentation is a must in administering claims. As evidenced by the number of extremely large settlement cases that the GCG has handled in both the past and present, the company can certainly be entrusted to undertake the Full Tilt endeavor both accurately and efficiently.

However, that doesn’t mean that claims will be administered expeditiously. As a matter of fact, one of the reasons why the process is taking so long may be due to the GCG’s current caseload. Its number of settlement cases is so large that the Full Tilt matter is likely not receiving any priority. Its just one of many settlements that the GCG has to work through and will eventually get to.

U.S. Full Tilt players have been waiting over two years to be reimbursed. While it may be somewhat comforting to many to know that the GCG has a wealth of experience in handling such matters, the company’s well-deserved reputation may actually be what is holding up the process. Of course, the claim submission phase of the process has not even begun yet. And when it does, the amount of paperwork (or computer work) will be staggering. Some $200 million in claims from millions of players will make its way to GCG administrators.

The GCG warns that the entire process is extremely time-consuming. In fact, the turnaround time from when claims are initially submitted to when checks are actually cut and distributed often requires additional documentation from claimants. From the GCG website:

“It’s important to remain patient. A considerable amount of time is needed to fully process and investigate the many Proof of Claim submissions we receive, and to administer any applicable settlement. Moreover, because a proof of claim asks for only the most basic information, it is more than likely that additional data will be requested from you before we can process your claim.”

Poker Players Alliance Executive Director John Pappas stated recently that the organization may look into asking federal lawmakers to intervene in speeding up the Full Tilt remission process. Naturally, players would be overjoyed if such efforts would allow for quicker reimbursement. But unfortunately, it looks as though a lengthy wait is still on the horizon for players waiting to be reunited with their cash.

The patience of U.S. Full Tilt players is slowly eroding as the process continues to drag on, which is very understandable considering the huge amount of money tied up at Full Tilt. However, while their funds may be important to each individual player, Full Tilt is just one of many cases undertaken by GCG. And for that reason, an even greater amount of patience may be needed.


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Charles Rettmuller

Charles has been an avid poker player for a number of years, both live and online. He holds a degree in journalism and previously worked as a reporter for a Chicago-based newspaper. Charles joined the PokerUpdate team in early 2012 and writes daily news articles for the site.