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For most of us that play live poker, we know the value of building certain relationships and being friendly with the right people in the poker room and in the casino. However, a few employees are generally overlooked because of their position in the casino hierarchy.

Below are a few casino employees that it would be a good idea to get to know in your travels. Chances are that you will run into them frequently and building relationships with them can help to improve your gambling experience.

Gift Shop Attendants

Some of my favorite people inside of the casino have worked in the gift shop. Gift shops are more than just places to pick up some souvenirs. It is also where you are going to pick up everyday items you might forget as well as snack and other drinks that are going to be cheaper than other places in the casino.

These folks are also great for a lot of general knowledge about the casino and the surrounding area. If they don’t have something you need, they can usually tell you how to get it.

Porters / Cocktail Waitresses

It would seem logical to be friendly with the people that serve you food and drinks but some people don’t get this concept. Tipping your porter or waitress is not “being friendly.”

Chat up those who serve you and be friendly. You’re going to interact with them a lot and if they like you, you will often get much better service regardless of how much you tip.

The Brush

Some live poker rooms have a person or multiple people who are in charge of running the list of games. They are referred to as the brush. The vast majority of players will go up, give their name and the game they play and that is all.

If you’re waiting for a game and the brush is friendly, why not chat them up. There are times where being friendly with the brush and other poker room employees can lead to a few extra comps or maybe your name getting bumped up on the list of a juicy game.


If I am going to be frequenting a casino on a regular basis, I will go out of my way to chat up the security folks when possible, provided they are in the mood to chat. Security guards are typically one of the most overlooked workers in the casino until you actually need them.

I can remember more than one occasion where being friendly with security proved beneficial. One time a few years back I found myself in a situation about 2 a.m. where I was about to be mugged when security showed up out of nowhere chased off the would be muggers.

The guard just happened to be one that I chatted up a few times earlier that week and when he saw me leaving, he decided to follow me to make sure I got to my car okay.

Room Service Workers

If you’re someone who likes to order room service often, make sure you’re friendly to the staff. Remember, these folks are in charge of fixing and delivering your food.

I can remember multiple times where I noticed the quality (and typically quantity) of my orders increased the more I got to know the staff. One Vegas casino in particular had a staff that actually remembered me from a year earlier and even my usual dinner order. I never had a problem with the food service at that casino.

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James Guill

James Guill began his poker career in 2006, spending two years traveling the US tournament circuit. Since 2008, he has covered the game extensively for some of the biggest names in the industry. When not writing about the latest poker news, he can be found hunting for antique treasures in Central Virginia.